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1. Customer
support
2. Our
exciting Games
3. Fair
gaming
4. Promotions
& Special events
1. Customer support
  I have been pleased with your customer support --
one of the most reliable in the business.
MF
I am quite impressed with the service you offer at
present. Thank you
PC
Let me take this opportunity to thank you and your
staff for their support and sense of caring. You are a class act. Your
response to users needs as well as your compassion is second to none. I just
had to let you know how I felt regarding your professionalism. Sincerely
RCD
Justin, I just want you to know that your support
team is the best there is. I want you to give Tom, Sonya, Mark, Carlos, all
raises if they are not already rich, from this job. OK lol. The truth is
they are the best and your casino is too. I did explore other casinos and
they do not compare to yours. When you have people responding personally
like you do it makes all the difference in the world. Me and the people that
play at your casino really all agree. Thank you,
RP
Thank you for that information. I have to say I
have never experienced such good customer service from any online
organization. You guys really have it together!!! Thanks again,
S
You do a great job and I have never had trouble
getting an answer from you in a short time. Keep up the good work.
JD
I've never enjoyed my computer as much as I have
since joining Casino on Net. Both Casino on Net and their staff are helpful
and a lot of fun. The only problem I can find is that the cocktail waitress
is a little slow...thanks for a great time, and I will tell others about
you....
W
Since I have been visiting your casino the
communication chain is very impressive. I have nothing but praise for the
MANY CSR's who have conversed with me. The only thing I ask is keep up the
good work. I am really new to this on-line stuff but I will say that you are
the most courteous people I have experienced so far and a lot of this has to
do with punctuality. Keep up the good work. After I win the million dollars
some of you can work with me. Well Done!
JA
Thank you again for the great customer service and
quick responses to any and all problems and questions... I love playing on
your site...never had more fun, and don't even have to leave the house.
Sincerely,
LM
June, You are the best girl in the world! Your
site is absolutely the best on the Internet due entirely to people like you.
Thank you so very much,
C.
I find your company very professional. I have
recommended you to my close friends. Your service is 2nd to none! Put a
feather in your cap guys/gals! Don't change! If you need to change consult
me first. Australia can learn a lot from you, people! Kind regards & best
wishes
MH
I just wanted to place a kind note to your
employees at your Customer Support Center. I'm in the retail industry. I'm a
Sales Manager of a multi-franchise dealership organization and fully
understand the importance of customer service. I have nothing but the best
service with your department as well as your company. But I am truly
impressed with your customer support. Thank you for your time. I will always
be a valued customer with your company. (I hope to hit your MVP status at
150000 points soon :-) Thank you.
AL
Congratulations, I did some research on casinos on
line and was delighted to see that you won the Casino of the Year Award. I
knew from the first minute I had dealing with your group, I would have a
fine experience. And it has been. If you ever need a testimonial, please use
me. You have been more than fair and patient with me. I want to compliment
the staff for taking time to answer my questions. The staff is so friendly
and professional, I almost feel like we are good friends. Great bunch of
people. Warmest regards
CBB
Dear Staff, Thank You so much for your extra care
with my problem. You're the best! Your service has been excellent thus far.
Again thank you for your expert service!
M
Thank you for your prompt response and service.
You are doing a great job treating the VIP customers with great warmth and
attention.
GN
Thank you for your sweet message, I will always be
a Casino on Net customer. You are the best on-line.
TB
I have been given great service and quick response
time. You have a great staff!!!!
DA
Thank you for your timely response to my e-mail.
It seems again that I didn't quite understand the process that a cash out
goes through...Ruth Kitts, Transactions Dept. at Casino on Net, has educated
me and there is no longer a concern.... Thank you again for the service,
it's good to know you are there.... Respectfully,
R
Thank you very much for the hasty response.
Customer Service like this is few and far between in the UK. I thank you and
will be recommending your on line casino to many of my associates Regards
and Thanks
SB
The representatives are very responsive to my
questions and really help me out. They are cordial and always have an answer
within 30 minutes. (I do mean it). I do make a living gambling. I win and
lose aggressively. I play like it is my passion. Thanks,
D
June - I am writing this email to thank you for
the incredible support that I have received from your team in the recent
weeks. Dave, Sonya, Liz, Marc, Nilda and yourself have been extremely
helpful in answering my questions and accommodating my requests. You guys
are the best in the business and have made my experience with Casino-on-Net
that much more enjoyable. Thanks again for the excellent support and I look
forward to continuing what has been an incredible relationship to date.
N
Thank you for your quick response. The funds were
received today. Because of your superior service I am now giving your site
the green light to go with my many friends whom I know will enjoy your
honest, well produced gaming site. Trust is the key, and you have proved
yourself trustworthy. Thanks again, and get ready for more business!
BC
I cannot express my gratitude for your swift
response to my bothersome questions. I can assure you that because of your
excellent customer service you have acquired a lifetime member to your
establishment.
JK
Just to drop you a line and let you know that of
all the casinos out there you all are the most personal, you have great
support and I really feel there are real people behind me. I want to thank
you all for all your kindness and respect you have shown me, I have never
received this from any of the casinos I have visited but yours. Thanking
you,
VC
Many regards. You guys are real pros at customer
service. It's a pleasure to play online with you!
BDC
I must admit you were right. Although I
experienced significant problems over the past several months, I am happy I
stayed with you. Your support staff has made me feel like more than just a
customer. I feel like part of a family or community. Repeatedly your staff
has bent over backwards to resolve any issues I encountered making sure I
was satisfied with the outcome. I just wanted to extend my thanks and
appreciation for your interest in my business and continued support. I look
forward to our shared future success. Sincerely,
CB
Ms. Kaley, I appreciate all the effort by you and
your team. I was just telling my wife what a tremendous support group you
have. I don't mean to add to what I am sure is a difficult job your people
perform. I was on customer service management for years and understand the
'other side'. I wish I had a team such as years on more than one occasion.
Please, forward my thanks both up and down the ladder. A satisfied member,
RW
June - I am writing this email to thank you for
the incredible support that I have received from your team in the recent
weeks. Dave, Sonya, Liz, Marc, Nilda and yourself have been extremely
helpful in answering my questions and accommodating my requests. You guys
are the best in the business and have made my experience with Casino-on-Net
that much more enjoyable. Thanks again for the excellent support and I look
forward to continuing what has been an incredible relationship to date.
N
I just wanted to take the opportunity to thank you
for all of your efforts to accommodate my request and give faithful customer
service support. It is accurate to state that it is not "about the money,"
but rather about a sense of security and trust that I need to have as a
customer dealing with virtual funds and doing business with a company that I
can not see or interact with directly. I now know that I am dealing with a
company that is honorable, will take the time to investigate matters of
concern to its clients, and ultimately stand behind the customer by
exceeding expectations. I could not ask for anything more. Thank you for
your helpfulness and integrity, I look forward to enjoying future services
with your company. Truly,
AA
Your company has the nicest, most wonderful
customer service organization! I am thrilled at having 'found' you - I used
to have to drive over an hour on a less-than-wonderful road to go to a
casino - the service did not compare to yours at all. Having a great time
from the comfort of my own home with my trusty dog at my feet. Thanks again!
D
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2. Our exiciting Games
I don't know if you or any other players are
interested but, I have played MANY different online casinos. The
Casino-On-Net is far and above the best of the best. It is the closest
anyone can come to playing in a real casino. Bravo to you and the whole
staff! Keep up the good work!!
SN
Thank you for a great year. It has been a lot of
fun and joy and excitement. I haven't had such experience with any other
online casino. I have referred you, guys, to so many of my friends. Again,
have nice Holidays and enjoy your Christmas and New Year. Your long time
member,
SS
This is my favorite casino. I won 3500 dollars
once just from a hundred bucks. Simple interface and easy to see and play
games makes this the best. I even read the newsletters you send me (and I
hate reading newsletters).
BK
I just wanted to say "thanks". I think you deserve
to be casino of the year. You showed me that you do care about your members.
THANKS FOR CARING.... A FAN FOREVER
CH
Thanks for all your help, we finally got
everything to work, and we had a blast playing blackjack against each other!
You and your staff have been very courteous and helpful. Thanks again!
JK
This is the best casino on the Internet and the
people love you!
IVM
I just think your casino is the most outstanding
in terms of graphics, sound and choices and the extremely kind and
well-mannered way you handled my hurt feelings today. I will remember your
kindness, you can count on that. A little thing like you did this evening
was a random act of kindness and it will come back to you.
JS
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3. Fair Gaming
Hi...I have to tell you Casino-on -Net is the best
place I've played… win or lose. I think you're the first on-line Casino that
really lives up to its advertising and gives fair odds. I have played at
many others...but you're the best. Your Customer Service is exemplary.
Thanks......
KM
You know you really should not have to ask your
players if they like the newsletter or the free play you people provide
twice monthly. You probably have the best "return rate" of any casino on
line. And are probably the fairest. I have never had a "disagreement" with
your casino that I have come out on the bottom of. You really do believe
that the client is right and you prove it by your actions and attitude. Yes,
you are appreciated. Yes, it is a pleasure to play with Casino-On-Net. Yes.
I like the newsletter and hearing about great (yet unbelievable things) like
400 BJs in one day. So keep up the good work. Casino-On-Net is a winner.
CC
Thanks for the information. You people are the
best. Every question gets answered. The games are fun....and fair. I always
feel like I have a good chance to win, as well as lose, and I often win,
which makes it even more fun. Thanks for doing such a good job. I feel as
though I always get my moneys worth, win or lose.
GG
Dear Sir, I JUST WANT TO THANK YOU...BELIVE ME,
JUST THANK YOU.... YOU GAVE ME A FEELING OF TRUST. Because your system DOES
NOT WIN IRRATIONALLY. I WILL NEVER PLAY IN CASINOS OTHER THAN YOURS. My best
regards and THANKS for the TRUST you gave me....
IC
God Bless You All!!!!! Several of our Officers
play with your casino and I will be sure to advise them all of your
generosity. I have requested the five hundred to be paid out and will match
it with five hundred of my own. These thousand dollars will be placed into
an interest bearing account for (murdered police officer's) unborn child.
May you and your staff know that when she begins college in 18 years that
you have paid her way with this donation. Again may God bless you all and
keep you safe. From myself, I am honored to belong to the best casino on the
web. Thank you all from the bottom of my heart. Humbled,
Det. JDC
I just wanted to let you know, that this is the
kind of service I've been talking about. You always get back with me, it
never takes forever, and you are all do everything you can to please your
customers. There is no casino out there, which can even hold a candle to the
service you give. And people actually win money here, and not just piddly
little money either. I have won a lot of money playing at your casino. I
can't think of even one bad thing to say about your casino, and believe me
if there was something bad I would let you know. Y'all are the greatest. And
thank you very much, I will keep voting for you as my favorite top site, top
graphics, everything, etc... Because you are the best. Thanks again
SS
I just wanted to take the opportunity to thank you
for all of your efforts to accommodate my request and give faithful customer
service support. It is accurate to state that it is not "about the money,"
but rather about a sense of security and trust that I need to have as a
customer dealing with virtual funds and doing business with a company that I
can not see or interact with directly. I now know that I am dealing with a
company that is honorable, will take the time to investigate matters of
concern to its clients, and ultimately stand behind the customer by
exceeding expectations. I could not ask for anything more. Thank you for
your helpfulness and integrity, I look forward to enjoying future services
with your company. Truly,
AA
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4. Promotions & Special
events
Dear June, The cruise was fantastic--truly 1st
rate. I want to thank you and the Casino on Net staff for offering that
trip. My wife and I had just a wonderful time. The ship was superb in all
details: food, room, staff, activities… Anyway hopefully we'll get the
pictures back soon. It was a great trip thanks to casino on net.
K.
PS.....The casino on board has nothing on you guys. Their staff was the only
weak link on the trip.
L. AUSTIN
I'll tell you what I think in 2 words...
GENEROSITY IS GENIUS. I can't believe how much cash you have given me. Do I
appreciate it? You're darn right I do!!! I have learned that if you can't
laugh when you lose you got no business playing. To all you guys at Casino
On Net -- Thanks for the fun. Keep up the good work. Peace and Love
MB
Just a quick note to say "Thanks" for the bonuses
that you have added to my account from time to time. I just wanted you to
know that they have not been unappreciated or gone unnoticed. You do a great
job with your casino program, and just like going to a casino, you can be a
winner or a loser at any time. Since I enjoy the game of blackjack, and
sometimes have little $$$ to spend compared to some of the players, the
bonuses make it a possibility for me to play a little longer at times and is
like a reward. Thanks again
CJ
We really want to thank you for the bonus money
you gave us to play. My husband has been really sick for the last month and
we could not afford to play as we usually do because of medical bills. So, I
really missed gambling at your casino, as it is my favorite place. Again,
thank you very much...
The S. Family
Due to the bonus that you have given me and the
fortune that has happened I won a very large jackpot. I will be able to see
the Neurosurgeon for my back operation. I didn't think I would be able to
see a doctor. But now I can because of your kindness. Bless you all. I will
keep you informed as to how things turn out. You have been an angel to me
when I needed it most Thank You with all my heart. Sincerely:
CU
You are the best on-line casino, without a shadow
of a doubt. Keep the bonuses and special promotions happening tonight and I
will send a prayer of happiness to you and all your loved ones.
M
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